Dubai Electricity and Water Authority (DEWA) is a water and electricity provider established by the Dubai government by merging the Dubai Electricity Company and the Dubai Water Department. This authority aims to provide uninterrupted water and electricity to the residents of Dubai.
The availability of electricity 24/7 and a persistent supply of water are considered basic needs in today’s lifestyle. Both electricity and clean water are essential for maintaining the comfort, productivity, and overall well-being of individuals. The functions of appliances, communication devices, and cooling and heating systems all depend on reliable access to electricity. The Dubai government has taken firm steps to ensure the continued availability of utilities such as water and electricity.
DEWA Connection Dubai:
DWEA Connection is a process of providing or setting up electricity and water services for commercial and residential properties. This authority provides residents with electricity and water, and setting up these services is called DEWA connection. In order to obtain a reliable and continuous supply of water and electricity, it is essential to get a DEWA connection. One needs to set up a DEWA connection when moving to a new house or another office.
How To Request For DEWA Connection In Dubai?
Requesting a DEWA connection is quite a smooth and straightforward process. Visit the DEWA website: https://www.dewa.gov.ae/ and get yourself registered if you have not registered yourself earlier. Fill out the application form by adding all required details and information, and submit your application.
Documents Required For DEWA Connection
- Title Deed for owners
- Valid Ejari number for tenants
- Tenancy Contract for Freezone clients
- Emirate ID
- Passport and Visa
- Trade license if applying for a commercial property
Pay the required application fee. Application fees can vary based on the type of connection. Upon submitting your application, you will receive a confirmation email. Following that, the application is processed to approve or reject, and a new connection will be activated approximately 15 hours after the approval of the application.
DEWA Deposit Amount For Electricity and Water Activation:
An applicant needs to submit a refundable security deposit to activate a DEWA connection in Dubai. The deposit amount is not the same for all properties. AED 2000 is required to pay the security deposit for apartments, and AED 4000 is required to pay the security deposit for villas. Along with that, 130 AED is the supply activation fee.
Can I pay DEWA for a friend?
Yes. You can pay DEWA for your friend. If you know your friend’s DEWA account number, you can pay the remaining charges via approved payment methods.
Dewa Disconnection
If you are moving to another residential or commercial property, selling or demolishing your property, then you need to get the DEWA connection of that property disconnected. Here’s what you need to request a DEWA disconnection:
Documents
Gather the following documents for the disconnection process:
- DEWA account number
- Identification proof
- Tenancy contract or title deed
Clear Pending Bills
Ensure that all your bills related to DEWA services are paid. If there is any pending bill, complete its payment; otherwise, the disconnection may get delayed.
Online Disconnection Process
With Login:
Follow the steps to begin the DEWA disconnection process with login:
- Visit the DEWA website or mobile app. Enter the DEWA user ID or UAE Pass to log in.
- Select Consumer and then Deactivation of Electricity/Water
- Enter the 10-digit DEWA account number
- If there are any pending bills, complete the payment using your credit or debit card.
- After the completion of payment, select the move-out date and apply.
Without Login:
Here’s the step-by-step process for DEWA disconnection, if you don’t have login details:
- Go to the DEWA website or app and navigate to Deactivation of Electricity/Water.
- There you will find the Apply online (without login) button in the sidebar.
- Enter your 10-digit DEWA account number and a 9-digit DEWA premises number.
- After entering details, you will get an OTP on your registered email or mobile number.
- Complete the pending bills or DEWA payments
- Choose the date and time you intend to quit the property.
- Also, select the DEWA security deposit refund method
Offline Disconnection Process
To get DEWA disconnection offline, visit a nearby DEWA Customer Happiness Center and provide them with the following information:
- Emirates ID and DEWA customer account number
- UAE mobile number
- Copies of the passport and visa
- Receipt of final bill payment
- Date of disconnection
To ensure better communication with the DEWA, add an active contact number. Your security deposit can be used to pay your outstanding bills, and if your security deposit is less than the bill, you will get a new bill. In the case of companies, a signed and stamped letter on the letterhead of the company also needs to be attached.
What Is the DEWA Disconnection Fee?
- AED 100 for disconnecting small meters
- AED 300 for disconnecting large mariners
- 10 AED knowledge fee and 10 AED Innovation fee
It is to be mentioned that Thukher and Sanad Cardholders get 50% off on the disconnection fee.
How To Transfer A DEWA Account?
If you have purchased a new home within Dubai and are looking to relocate, then you can transfer your DEWA account. Here’s the step-by-step process for how to transfer a DEWA account:
- Visit the DEWA official website or the mobile app.
- Enter DEWA user ID or UAE Pass to log in.
- Select Consumer and then transfer of Electricity/Water
- Clear the outstanding bills of the current residence
- Provide the move-out premise number, move-out date and time, premise number of your new residence, contract account number of current residence, and Ejari number of your new residence (required if using DEWA channels).
- Submit the request. After submission, you will receive a tracking number.
The supply of water and electricity will initiate when there is a sufficient security deposit in your account. You can also transfer the security deposit of a previous DEWA connection to a new DEWA account. You can also get it done by visiting the DEWA Customer Happiness Center and providing them with all the necessary information.
What Happens If One Does Not Pay DEWA Bills?
If the bill is not paid, the authority sends 3 reminders, and 14 days after the due date mentioned on the bill, the DEWA service is disconnected. You will face the following consequences if you don’t pay the DEWA bills:
- If the bill is not paid on time, your electricity and water supply will be cut off. This can greatly affect your normal activities, as these utilities are essential for day-to-day living.
- The late fee will be added to your DEWA bills. This will increase your total outstanding balance.
- DEWA can also take legal actions against those who haven’t paid their outstanding bills. This includes property lien, court proceedings, and imprisonment in some cases.
To prevent these consequences, you must pay all the pending bills. If an applicant pays the remaining dues and settles the matter, the connection will be reactivated after 4 hours.
What a Landlord Can Do If a Tenant Doesn’t Pay the Utility Bill
The landlord can take the following actions against the tenant:
- They can provide the tenant with a notice asking for payment of the bill. If the tenant still does not pay the bill, the landlord can initiate eviction procedures.
- The landlord can use the security deposit to pay the pending bills.
- They can take legal action against the tenant to collect the unpaid balance.
How to Avoid Non-Payment of Utility Bills?
- Include utility bills in your monthly budget to ensure that sufficient funds are available for the bills.
- Schedule automatic payments from your bank to DEWA to avoid missing bill payments.
- Go for a direct debit card, which enables the DEWA to deduct the bill amount from your bank account on time.
- Consider communicating with DEWA if you are facing some financial issues. They might help you in setting up a payment plan or alternative solutions.
Summing Up:
Dubai Electricity and Water Authority was established to ensure a reliable and consistent supply of utilities such as water and electricity to both residential and commercial properties. You need to set up a DEWA connection to get access to these utilities when you start living in a residential property or begin your business in a commercial property in Dubai. You can visit the DEWA website to request a connection. However, if you are moving to another place, you need to consider DEWA disconnection and pay outstanding dues.
FAQs:
What are the penalties for non-payment of DEWA bills?
If a household fails to pay DEWA bills, DEWA has the right to impose penalties which include fines, service disconnection and even legal action.
How to avoid penalties for overdue DEWA payments?
You need to ensure timely payment for DEWA bills to avoid penalties. A deadline is mentioned on the bills. Furthermore, you will also receive reminders for non-payment. Try to pay your remaining dues within the stipulated time frame to avoid penalties.
Can I pay DEWA bills online?
Yes. you can pay your DEWA bills online. Use DEWA’s website and mobile app to pay your remaining dues. You can use other options such as bank transfer to pay your DEWA dues.
Can I request a refund of my DEWA security deposit?
Yes. DEWA security deposits are refundable. If you terminate your DEWA connection, you can request for your security deposit. You can also use this payment to clear your remaining dues
