Privacy Policy
At Keltandco Realty (including its subsidiaries, affiliates, group entities, partners, and representatives) (“Company,” “we,” or “us,” collectively referred to as “Keltandco”), we are committed to safeguarding your data. We value our clients, respect your privacy, and strive to protect it by adhering to this Privacy Policy.
This document explains the types of personal data we may collect from or about you, how and why we process it, and our practices for managing, storing, protecting, and sharing your information.
Consent to Data Processing
By visiting or using Keltandco’s websites and any collectively, the “Platforms”, you confirm that you have read and understood this Privacy Policy and that you agree to all of its terms. If you do not agree with any part of this policy or our practices, you should discontinue using our Platforms.
Sources of Personal Data
We may collect personal information about you (collectively referred to as “Platforms” in this Privacy Policy) from a variety of sources, including but not limited to:
- Keltandco Websites
- Company-owned and operated sites under our domains or social media pages (e.g., Facebook, Instagram, LinkedIn).
- Electronic Communications
- Emails, text messages, and other digital interactions between you and Keltandco.
- Customer Service Channels
- Phone lines, chatbots, emails, WhatsApp, and other service-related communication platforms.
- Online/Offline Registration Forms
- Printed or digital registration documents, surveys, questionnaires, event sign-up forms, or mall promotional stands where you enquire about our services or participate in our promotions.
- Advertising Activities
- Interactions with Keltandco or partner advertisements on our websites, apps, or elsewhere.
- Data We Create
- Information generated in the course of providing our services to you.
- Data from Other Sources
- Details from social media networks, market research organizations, third-party sales agents or brokers, promotional partners (e.g., banks, government agencies), or publicly available sources.
- Keltandco Loyalty/Partnership Programs
- Information collected when you join our loyalty or partnership schemes, including transaction details.
- Automatically Collected Data
- We may gather certain information automatically whenever you use our sites or services, such as browser details, IP address, pages viewed, device location (if shared), and more. We also use cookies, web beacons, and remarketing technologies to understand user behavior and deliver relevant ads. If you prefer not to share location details, you can adjust your device settings.
Information Collected by Cookies:
Cookies are small data files stored by your browser that help us recognize you later. We use them to analyze site usage, track user activity, and improve your experience. You can configure your browser to reject cookies or warn you when cookies are in use. Note that third parties might set their own cookies or use web beacons when you visit our site; these activities are governed by their own policies.
Payment Processors (if applicable):
All payments you make to Keltandco are facilitated by authorized third parties (payment gateways or banks). Information provided for processing payments generally goes directly to those third parties and is not shared with us unless you choose to do so.
Information We Collect from You
To serve you effectively, we may process various categories of personal information, including but not limited to:
- Contact Details
Examples: Home address, personal phone number, personal email address, and emergency contact information. - Identification Data
Examples: Full name, photograph, nationality, passport/visa information, government-issued ID details (e.g., driver’s license), birth or marriage certificates, tax identification number (where applicable). - Special Categories of Data
Sensitive information such as racial or ethnic origin, political or religious views, trade union membership, health data, and genetic or biometric identifiers—are processed only if required or allowed by law. - Web Data
This can include cookies, browsing logs, online interactions, and general usage data from our websites or apps. - Financial/Employment Data
Credit card or bank details, salary or occupation information, tax or insurance details—collected and processed as relevant to our services. - Other Personal Details
Such as date and place of birth, gender, marital status, proof of address (utility bill, bank statement), and emergency contact person(s). - Compliance Data
Information is required to fulfill anti-money laundering (AML) or counter-terrorism financing checks and to comply with other statutory obligations. - Customer Interactions
We may record your communications with us (phone calls, chatbots, WhatsApp messages, or emails) for training, quality, and compliance needs.
Unless prohibited by applicable law, you acknowledge and agree that Keltandco may gather and use the personal data mentioned above in accordance with relevant regulations and this Privacy Policy.
How We Use Your Information
Generally, we use collected data to operate, maintain, safeguard, and enhance our products and services and to develop new ones. In particular, we may use your information to:
- Identify You
Confirm your identity when you interact with our services. - Respond to Inquiries
Address your questions or interests, enabling us to offer you properties aligned with your preferences. - Enter or Fulfill Agreements
Form, maintain, or conclude contractual relationships (including tenancy or partnership deals). - Provide Personalized Updates
Inform you about new offerings, property details, or related services from Keltandco. - Support Sales & Marketing
Facilitate email campaigns, advertising promotions, and loyalty/partnership program management. - Build Relationships
Work effectively with tenants, external brokers, and other professional collaborators. - Comply with Legal Duties
Fulfill statutory or regulatory obligations, address legal claims, or share information with law enforcement as required by law. - Process Payments
Safeguard against fraudulent financial transactions or handle refunds. - Respect Your Preferences
Adhere to any “opt-out” or “do not disturb” requests for marketing communications. - Meet Health & Safety Standards
Where legally mandated for safeguarding our employees, customers, and visitors. - Improve Our Services
Analyze user behavior, conduct surveys, enhance product quality, and refine our business strategies.
When required by legal provisions, your data may be shared with government authorities, regulators, or other third parties to satisfy legal obligations or legal processes.
Data Storage and Retention
Keltandco stores personal data on its own secure servers or those of trusted third-party providers, typically located within the United Arab Emirates (UAE).
- International Transfers
If we transfer or store your data outside the UAE, we will take all reasonable steps to ensure it is protected and managed according to this Privacy Policy and relevant data protection rules. - Retention Period
We retain your information for as long as is necessary to provide our services or to meet legal and regulatory requirements. Once you are no longer a client (or otherwise engaged with Keltandco), we will keep your information only if required by law or for legitimate business needs. - EEA Residents
If you are based in the European Economic Area, you may withdraw consent for data processing at any time. We will delete your information unless we need it to meet legal or regulatory obligations, in which case we will keep it only as long as necessary for those reasons.
Right to Withdraw Consent
Where your data processing relies on consent, you may withdraw that consent at any time. Such withdrawal will not affect the lawfulness of data processing performed before the withdrawal.
Policy Updates
Keltandco reserves the right to modify, update, or alter any content within this Privacy Policy, our Platforms, and any related terms and conditions without prior notice. You are encouraged to revisit this Privacy Policy periodically for the latest version. It is your responsibility to ensure that any personal information you have provided is accurate and current; please inform us of any changes.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, feel free to reach us via:
- Email: info@keltandco.com
- Website Contact Form: https://keltandcorealty.com/contact-us/