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Role of Rental Dispute Settlement Center in Dubai

Posted by Kelt&corealty on May 11, 2024

Rental real estate holds a significant portion of Dubai’s real estate market. Its luxurious resorts, expensive developments and high-rise buildings attract people from all over the world to seek living and employment opportunities in Dubai, flourishing its rental real estate market. Given this colossal market, the possibility of disputes cannot be negated. Issues may arise between landlords and tenants during the tenancy period. If both parties could not resolve their matters then they may escalate the issue to the RDS.

The Rental Dispute Center Dubai:

The Rental Dispute Center Dubai (RDC) is entitled to resolve rental disputes in Dubai. It is an authorized entity of the Dubai Land Department (DLD). Primarily, it is a judicial rental system that was established in 2013 with the purpose of resolving disputes between landlords and tenants. The RDC resolves rental disputes efficiently and ensures a level playing field for everyone involved in a conflict.

This government body operates under the DLD and regulates relationships and resolves disputes between landlords and tenants. The RDC comprises several departments crucial to its operations and function. In short, it works like Dubai Courts, but it deals with rental disputes. The primary purpose of this government body is to provide a fair and efficient platform for addressing conflicts related to rental real estate in Dubai, such as lease agreements, rent increases, maintenance issues, etc. Its mediation and arbitration services are also deemed significant in dispute resolution.

The RDC: Streamlining Rental Conflict Resolution

Efficient Resolution

This is a government entity that strives to resolve rental disputes between tenants and landlords efficiently. It aims to deliver swift, efficient, and impartial resolutions to ensure transparency, fairness, and trust. In simple terms, it works to satisfy both parties involved in a real estate rental conflict in Dubai.

Mediation And Conciliation

The operations of the RDC go beyond traditional proceedings. This dispute settlement entity also offers mediation and conciliation services to its clients, allowing them to resolve their disputes mutually and find a middle ground, saving time and expenses.

Legal Experts

Numerous professionals well-versed in real estate laws work in the RDC to ensure merit-based decisions. Its experts understand the legalities of issues that may occur between landlords and tenants and deliver fair decisions to settle disputes.

Streamlined Processes

This body implements streamlined procedures to reduce complexities and hurdles, allowing parties to navigate efficiently without observing unnecessary hassles. Its smooth and efficient processes foster proficient dispute resolution and save applicants time and resources. 

Binding Decision

It is a legal body, and its decisions are binding on both parties. Whatever it decides, both parties must act in accordance with the given decision because its decisions hold a legal weight.

The Role Of Rental Dispute Settlement Center Dubai:


It also serves as a neutral mediator and facilitates discussions and negotiations between both parties involved in a rental conflict to find a middle ground or reach mutually acceptable resolutions. So, this department also provides a conducive and suitable environment for constructive dialogue between both parties.


The primary objective of the rental dispute center in Dubai is to resolve rental disputes through fair, efficient, swift and impartial decisions. It ensures that its decisions are merit-based. Both parties are bound to follow its decisions because they carry a legal weight.

Promotes Transparency

The rental dispute center in Dubai ensures transparency. It encourages every party to freely express their concerns and ask concerning questions in order to ensure that all aspects of a case are thoroughly considered and addressed. It allows both landlords and tenants to voice their perspectives, share their grievances, and seek a resolution to a dispute by highlighting all relevant factors.

resolving rental disputes in Dubai

The RDC plays a crucial role in resolving rental disputes in Dubai. It is a legal entity that aims to resolve rental disputes between landlords and tenants. The RDC encourages fair resolutions of disputes by allowing both parties to participate in a dialogue through its mediation services. Additionally, it intends to offer fair and efficient conflict resolution services by allowing both parties to voice their perspectives openly and freely, improving transparency and fairness.

How To File A Rental Dispute In Dubai?

There are two ways to file a complaint. One can lodge a rental dispute by visiting the RDC head office, the Rental Dispute Resolution portal, or the DLD’s website. You may choose whichever option suits you the most. You must bring or upload the required document to complete the file lodging process. 

Here is a list of required documents

  • Ejari certificate
  • Copy of passport (landlord and tenant)
  • Emirates ID
  • Original contract
  • Rental dispute slip
  • Rental payment cheques
  • Any written evidence

After filing a dispute, both parties are involved in a negotiation process to settle their disputes mutually. 

If this negotiation process fails and they do not find a resolution, then both parties must present their claims to the court via memorandum to the judge. It is called a hearing of the first instance. The judge then decided based on the evidence presented to him by both parties.

If any of the applicants are not satisfied with this decision, the RDC offers a right to appeal. Either party can file an appeal within 15 days of the judgment.

If the value of a rental dispute surpasses AED 330,000, the case can be escalated to the court of cessation within 30 days of the judgment. The court then decides based on the evidence presented to it. Both parties are bound to adhere to the court’s rulings. 

Summing Up:

The Rental Dispute Center (RDC) is a legal entity created to resolve rental disputes between landlords and tenants in Dubai. Given the relentless growth and exceptional development of Dubai, people are visiting for various purposes, such as expanding its rental real estate. Issues may arise between landlords and tenants during the tenancy period. The RDC is entitled to resolve rental disputes through mediation and arbitration. This legal body of the DLD ensures fair and transparent resolution of conflicts, promoting accountability and trust within the real estate market of Dubai.

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Kelt & Co Realty is a real estate agency that operates in Dubai. It offers real estate services to potential buyers and sellers. People who intend to invest in Dubai’s real estate market should get professional services to make prudent decisions and earn high ROI. Professionals at Kelt & Co Realty believe in delivering quality services and earning the trust and confidence of clients.


What is the rental dispute center in Dubai?

Rental dispute center in Dubai is a legal body of the DLD, founded in 2013 with a purpose to resolve rental disputes that may arise between landlords and tenants. It serves as a judicial system dedicated to resolving rental conflicts between tenants and landlords.

How much is the rental dispute center fee in Dubai?

The fee is calculated at 3.5% of the annual rent or lease value, which may range between AED 500 and AED 20,000.

How to file a rental dispute in Dubai?

One can file a rental dispute by visiting the RDC head office in Dubai or submitting his request through the RDC portal or the DLD website. All you have to do is bring or submit the required documents to file a case related to rental property against the other party in Dubai.

Which are the popular areas to rent apartments in Dubai?

You may find luxury apartments in Dubai Marina, Business Bay, Downtown Dubai, etc. However, if you are seeking an affordable residential solution, you should consider Al Nahda, JVC, and Bur Dubai.


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